Frequently Asked Questions
Below is a list of our most frequently asked questions, however please do not hesitate to call and speak to our friendly staff for assistance and local recommendations:
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Can I check in early?
Our check in time is 2pm if your apartment is available prior we are more than happy to extend an early check in however we can only confirm this on your day of arrival. If your apartment is not available we can store you luggage and put any food items in our fridge.
Can I pre organise grocery delivery or book a private chef?
Coconut Grove Apartments are fully self-contained with a large entertainers kitchen and full equipment provided.
- Grocery delivery can be pre arranged via Shop For Me
- Supermarket Coles a short 15 minute walk away.
- Bottle shop is 2 minutes walk away.
- Book your own personal chef is available via Port Douglas Catering, please ask the reception team to assist you.
Do you provide facilities for young children?
Children are welcome at Coconut Grove, with large living spaces the apartments are ideal for the whole family. Portable cots / wooden cots and high chairs are available please confirm your requirements well in advance of arrival, some charges may apply.
How do I book a transfer to Coconut Grove?
- Meet and greet service for your flight arrival
- Hotel pick up ex Cairns
- Cost: $44 per person and $22.00 per child (3-11years) one way
- Sedan limousine - $229.00 for up to 4 people one way
- 7-seater Imax - $258.00 for up to 7 people one way
Please contact our team at the resort to make your transfer bookings. (Pricing valid to 31.03.2020)
How do I check in after the reception is closed?
Please contact us prior to arrange a late arrival and we will leave your apartment access key in a security box.
How far is the beach?
Four Mile Beach is a 2-minute walk from Coconut Grove.
Is my apartment-serviced daily?
The apartments are serviced every 5 days, a daily towel refresh and rubbish removal is available daily (please request). Daily service is available for a small charge, if required please confirm well in advance of your arrival.
Is there a laundry?
Each apartment has its own separate laundry with Miele washing machine and separate condenser dryer; drying rack, iron and ironing board is supplied.
What are the reception opening hours?
Our check in time is 2pm / check out is 10am.
What restaurants do you recommend locally?
Please see our news blog for a full list of options. Holiday season can be busy please remember to book early.
When is stinger season and can I swim in the ocean?
Stinger season is November to May each year; signage is clearly posted on Four Mile beach. We recommend guests swim in the netted area on the beach during stinger season or wear a stinger suit.
Where do I park?
Coconut Grove has secure undercover parking with lifts to all floors.
Where is the closest Airport?
Cairns International Airport is a 60-minute drive to Port Douglas, along the Captain Cook Highway. Car hire is available at the airport (book early in school holiday periods) or transfers are also available.
Ask a Question
If your question has not been answered, you can submit your own by using the form below.
Alternatively, feel free to contact us and one of our staff will be happy to assist.